Can you help me pick an item / How do I know it’s the right toy for me?
Yes, we can!
Picking the right toy is like picking a parter, sometimes you feel a spark, and you just know. (The difference is, you don't have to worry getting your heartbroken with sex toys :D)
If you want to be more systematic about it, you can check our Guides and Tips & Tricks tab.
OR you can always contact us directly either via mobile (+63917-160-4079), IG (shop.ilya), or leave a message in our Contact Us page.
All communications are dealt with care and are handled discreetly.
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I’m looking at a particular toy in your store but I’d like to know more about it before I decide, how do I do that?
Well, other than consulting our good old friend, the internet, you can also ask us directly and we’d be happy to help! Just go to the Contact Us page so you can discuss your concern under the tag "inquiries" or leave a message via mobile (+63917-160-4079) or IG (shop.ilya). We will get back to you as soon as we can.
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I’m looking for a particular toy and it’s not in ilya *cry*.
We know the heartache you’re going through and the good news is... we can definitely help you with that! Just message us via the Contact Us, select the “inquiries” option then let us know which toy you are looking for. We will then assess and reply to try to resolve your concern as best we can. It will also help us a lot in our assessment if you could include in your message a bit about why you like that particular toy.
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I really, really love ilya and would like to send them my hugs. Is that possible?
Of course! You can either express our love for each other publicly by tagging us on Facebook and Instagram, leaving a Google review, or if you’re the more low-key type, you can definitely leave us a message in the Contact Us page under the "feedback" option.
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I have a few suggestions, are you open to receiving feedback?
We want to give you the bestest, most intense, wildest, most unforgettable, earth-shattering, body-quivering customer experience ever so we are definitely all ears! Just leave us a message in the Contact Us page under the tag “feedback”.
Do you do same day deliveries?
Yes we do!
Step 1: Order at www.shopilya.com
Step 2:Message your order number via mobile (+63917-160-4079) or IG (shop.ilya)
Step 3:Wait for your package to arrive
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Is the same day delivery option available for Visayas and Mindanao?
Not yet. We can only do same day deliveries to Metro Manila, Greater Metro Manila, and any area serviceable by Lalamove.
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Do you accept COD for same day deliveries?
Yes, we do, depending on the order amount.
a.Lalamove only allows COD for PHP2,000 and below.
b.Additional shipping fee may apply depending on location and roundtrip cash handling.
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Can you have it delivered at a specific time?
We try our best to deliver within your requested time but, no promises :)
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Do you have cut offs for same day deliveries?
We generally accept same day requests until 9pm. For beyond 9pm, kindly send the team a message via IG (shop.ilya) or Facebook (ilyacomeandplay) and we'll do our best to accommodate you.
How do I buy something from ilya?
It’s a very streamlined process! Simply follow the following steps:
Since you’re already in our lovely website…
You have multiple options:
a. You can click on the drag your cursor over “TOYS” or “ESSENTIALS” in the header bar for a drop down menu for you to pick at.
b. You can also use the search option on the upper right hand corner of any of our pages.
c. Our categories can also be found in the middle portion of our home page, under the heading “bang for your buck” (or just click this one - it's a button!)
e. Browse through them pretty things. Once something catches your fancy, your eye, your fancy eye, or if you find what you’ve been looking for, do get to know them a little bit more by clicking and reading through the descriptions. Let the icons, the pretty icons guide you and just a little tip, please take note of their sizes (they matter in this case!).
If you like it, you should put a ring on it.
Really, if you like it, you should put a ring on it, seal the deal, sign on the dotted line, put your mark on it, own that $@^#!!!!!....by clicking "ADD TO CART".
Once you complete the checkout process, you will receive an e-mail confirmation and further pertinent details.
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I don't know what to buy...
Don't fret, we got you! Just message us via SMS (+63917-160-4079), IG (shop.ilya), or Facebook (ilyacomeandplay)
Our team will be ready to assist you!
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Do I need to create an account and log-in when purchasing? Why should I?
Weellll, you don’t really have to do that but by doing so, you won’t have to enter your details over and over and over again. You’ll also have a record of all your transactions. All for a smoother shopping experience!
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What are the payment methods ilya accepts? I have some other concerns here!
We have Cash-on-Delivery (COD), bank transfer/online banking, credit card, Gcash, and Paypal.
Please head on over to How to Order for a more detailed info.
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How do I select my preferred payment option?
You may select it after you fill in the shipping information and select the delivery method.
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Can I cancel my order?
If you wish to cancel your order for Over-the-Counter (O.T.C.), Internet Transfer, and Cash-on-Deliver (C.O.D.), please contact us as soon as possible through our Contact Us portal, under the topic “ordering”. We will get back to you to confirm if the cancellation is successful. Unfortunately, for Credit Card and PayPal payments, once confirmed, we cannot cancel it anymore.
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How do I use these promo/discount codes?
As you are redirected to the “Customer information” portion of the check-out, the right most portion of the page will have a “Discount” box where you can type your code.
I have shipping questions!
Fret not, please head on over to Ordering Info for information!
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How much does shipping cost?
Metro Manila: PHP100
Greater Metro Manila: PHP180
Provincial: PHP220
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How long does it take for my order to arrive?
Standard delivery periods are:
Metro Manila: next day
Provincial: 2-10 days from payment
For same day, kindly see Same-Day Delivery FAQS.
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Do you ship internationally (outside the Philippines)?
Unfortunately, this is not something we offer at the moment. Though do stick around for further developments!
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Can we have the toy gift wrapped?
Yes, you may!
Just send us a message via SMS (+63917-160-4079) or via IG (shop.ilya)
*Subject to availability and additional fee depending on order
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Will the courier know what the package is?
No, they won't. Product details are not indicated in the packaging.
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Is the packaging discreet?
Yes it is! No one will know what is inside unless they rip the package open.
I have concerns on Returns and Exchange! Do these things have warranty?
Yes, yes! They're under warranty! Under the description of each product, the warranty is stated.
For returns and exchange, as well as warranty matters, please head on over to our Our Assurance section.
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Do you have warranty?
Yes, all our electronic products have a warranty period of 1-2 years depending on the brand.
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What do I do if I have a concern?
Kindly send an email to sales@shopilya.com with the following:
- Order number
- Brief description
- Video supporting your concern
Our team will respond to you in 48-72 working hours.
I want to be a partner blogger / social media poster / ilya website contributor / super partner - how do I do this?
We’re always on the look-out for like-minded people to work with. Please drop us a message through our Contact Us page and we’ll get back to you the soonest.
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I want to join the team at ilya so, how can I apply?
folks hunting for full-time or part-time jobs and has an itching knack for sex positivity (especially a fan of sex toys!) have a place here!
Just send your CV using the subject "Job Application" to sales@shopilya.com.
I want my privacy. I have my rights!
Definitely! We will never share or sell any of your contact information. Any and all details shared to us is for the sole purpose of internally processing your order and to serve you our best. For an elaboration, please head on over to our Privacy Policy page.
