Ordering

How do I buy something from ilya? 

It’s a very streamlined process! Simply follow the following steps:

  • Since you’re already in our lovely website…
  • You have multiple options:
    • You can click on the drag your cursor over “TOYS” or “ESSENTIAL & EXTRAS” in the header bar for a drop down menu for you to pick at.
    • You can also use the search option on the upper right hand corner of any of our pages.
    • Our categories can also be found in the middle portion of our home page, under the heading “bang for your buck” (or just click this one - it's a button!)
    • You can take our awesome interactive questionnaire, also found on our home page (please note that this is for fun only and is not meant to diagnose nor prescribe).
  • Browse through them pretty things. Once something catches your fancy, your eye, your fancy eye, or if you find what you’ve been looking for, do get to know them a little bit more by clicking and reading through the descriptions. Let the icons, the pretty icons guide you and just a little tip, please take note of their sizes (they matter in this case!).
  • If you like it, you should put a ring on it.
  • Really, if you like it, you should put a ring on it, seal the deal, sign on the dotted lign, put your mark on it, own that $@^#!!!!!....by clicking "ADD TO CART".
  • Once you complete the checkout process, you will receive an e-mail confirmation and further pertinent details.

Do I need to create an account and log-in when purchasing? Why should I?

Weellll, you don’t really have to do that but by doing so, you won’t have to enter your details over and over and over again. You’ll also have a record of all your transactions. All for a smoother shopping experience!


What are the payment methods ilya accepts? I have some other concerns here!

We have a section this - please head on over to Ordering Info 


Can I cancel my order?

If you wish to cancel your order for Over-the-Counter (O.T.C.), Internet Transfer, and Cash-on-Deliver (C.O.D.), please contact us as soon as possible through our Contact Us portal, under the topic “ordering”. We will get back to you to confirm if the cancellation is successful. Unfortunately, for Credit Card and PayPal payments, once confirmed, we cannot cancel it anymore.


How do I use these promo/discount codes?

As you are redirected to the “Customer information” portion of the check-out, the right most portion of the page will have a “Discount” box where you can type your code.


 


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