Can you help me pick an item / How do I know it’s the right toy for me?
Sometimes you just feel a spark. Or you can check out our Guides and Tips & Tricks tab for more information regarding choosing your toy. You can also ask for our assistance via the Contact Us page and simply select the subject “inquiries”. We will attend to your concerns ASAP; we can even set up a phone call if you want. Again, nothing to worry about as your secret is safe with us!
I’m looking at a particular toy in your store but I’d like to know more about it before I decide, how do I do that?
Well other than consulting our good old friend, the internet, you can also ask us directly and we’d be happy to help! Just go to the Contact Us page and leave a message discussing your concern under the tag "inquiries". We will get back to you as soon as we can.
I’m looking for a particular toy and it’s not in ilya *cry*.
We know the heartache you’re going through and the good news is... we can definitely help you with that! Just message us via the Contact Us, select the “inquiries” option then let us know which toy you are looking for. We will then assess and reply to try to resolve your concern as best we can. It will also help us a lot in our assessment if you could include in your message a bit about why you like that particular toy.
I really, really love ilya and would like to send them my hugs. Is that possible?
Of course! You can either express our love for each other publicly by tagging us on Facebook and Instagram or if you’re the more low-key type, you can definitely leave us a message in the Contact Us page under the "feedback" option.
I have a few suggestions, are you open to receiving feedback?
We want to give you the bestest, most intense, wildest, most unforgettable, earth-shattering, body-quivering customer experience ever so we are definitely all ears! Just leave us a message in the Contact Us page under the tag “feedback”.